Twitter Direct Messages Goes Beyond 140 Characters
Twitter has been struggling to find the new CEO since Dick Costolo resigning as Twitter CEO. Even though there are a lot of rumors who is the candidate for Twitter CEO, for example the rumors of Snoop Dogg will be Twitters CEO, Twitter still seeking the right person to take the CEO position until now. However, Jack Dorsey who previously in charge as a temporary CEO, has been considered to be Twitter CEO permanently.
Instead of Twitter CEO case, Twitter has been do a lot of improvement in order to increasing their revenue and make them the social media leader in customer’s eyes. Recently update from Twitter is on Twitter Direct Messages. Starting from August 12th 2015, users can send Twitter Direct Messages in more words. Twitter has removing their limited 140 characters from Direct Message, make their user freely to send Direct Message as much as they want.
The Twitter blog says that the change had been made to express the people thoughts. Twitter also says that the message to the followers and users needs to have more space. Since Direct Messages are considered as the personal messages, they needs to hold many characters. Now, People can click on the Envelope Icon then New Message and can select the person to send the Direct Messages and can start to express with no cap on the characters.
Customer Care accounts are widely used in Twitter to extend the company’s service. Therefore, people who have issues in the products or services will send Direct Messages on Twitter to customer service. Sometimes people also sending tweets to the concerned company, but they couldn’t explain in details due to the limited character on tweet. With this new update, now people can explain their concerns in deep and from the company’s side the solution to the issue can be expressed in detail. This release of unlimited characters in Twitter Direct Messages offers people in service industry a great boost as a tools to solve the customer’s query.
This new Twitter Direct Messages can be used through website (twitter.com), IOS, Android and Tweet Deck. Windows phone users will have to wait to get this new Twitter Direct Message. This is Twitter’s second release within a month, the previous being the custom themes scrapped off from the Twitter and defaults to the white background.